Orders are shipped typically within 2-3 business days from the USA. There are no drop-shipping options or international distribution warehouses handling Regina's Watercolor products due to the hand-crafted and limited nature of goods created.
HOLIDAY/COVID-19: Please note that due to a surplus of packages, staffing issues and possible pandemic related circumstances affecting shipping companies-your package could be delayed and not arrive by the advertised date (including not moving from one location to the next for days or weeks). If this should happen to your package, we will be happy to file a case with the carrier and await their determination (this may take 2 weeks or more). While we elect to offer Priority Mail through USPS-this method may not meet your needs.
If you would like additional options to better ensure timely delivery such as Global Express Guaranteed through USPS or additional services through FedEx, please email us and we will be happy to send you an individualized shipping quote.
We offer Priority Mail postage calculated by weight for all orders. You can choose the Priority rate that best fits your needs.
Our site automatically sends a shipping email with a tracking number for your package. Be sure to add contact@reginaswatercolor.com to your contacts or please check your spam folder for updates.
We are always happy to combine multiple orders destined for the same location and refund excess shipping charges. Sometimes we offer new products for Pre-order. If you elect to add other items to a pre-order item, we will happily wait until that item is available and send everything in one shipment. If you prefer to have the other items in such a scenario sent right away, we will need to charge a separate shipping fee. Please contact us with any questions or concerns.
International Customers We check the latest updates on each Country before shipping your order. If for any reason we find that borders have closed down before we purchase postage for your package, we will reach out to you. In such a case we are happy to provide a full refund.
We will make every effort to ship anywhere that accepts packages from the USA. If you place an order and we discover that your location will not accept the package, we will notify you and provide a full refund. Please do check with your local government about any limitations on goods shipped from the USA.
Customs, Duties, and Taxes Regina's Watercolor, LLC is not responsible for any customs and taxes assessed by local governments which are due upon delivery. All fees imposed during or after shipping are the responsibility of the recipient (tariffs, taxes, duty fees). These fees cannot be calculated by Regina's Watercolor or the United States Postal Service prior to shipping. There are hundreds of locations that change their policies daily. Please consider checking with your local government for the most accurate expectation of cost.
To get an idea of the total cost of international shipping, we suggest using an online duty calculator that works best for your area-we cannot match or guarantee any online duty calculation found online.
Our ability to send items to any given Country is a privilege that we wish to maintain and thus we will not remove pricing from documents, mark items as gifts or samples etc. It is required that accurate values of goods sold be clearly shown for customs clearance.
We offer real time Priority Mail International rates calculated at checkout through USPS. We do not ship via First-Class International as recovery/claims options are limited or not available without the purchase of additional insurance. All rates are calculated at checkout based on weight of goods, package dimensions and destination.
Express International through FedEx-Recommended We offer a door-to-door service where all duties and taxes will be covered by Regina's Watercolor. Your order will be delivered straight to the recipient with no additional fees or customs. Typically packages arrive within 2-3 days and your postage cost could be around $100 or more depending on location and contents. We are happy to create an estimate once we know your location and the items you wish to send.
RETURNS Regina's Watercolor, LLC appreciates our customers. Our refund policy does not accept returned products for a refund. However, we understand that sometimes things may go amiss. We work hard to ensure all orders are packaged protectively and shipped complete. Should breakage or damage be present upon arrival, the customer will have 5 days (from receiving) to contact Regina's Watercolor via email with name, order number and a description of the issue and a photo if possible. We will make every effort to rectify the problem within a timely manner. All replacement issues will be handled on a case-by-case basis. contact@reginaswatercolor.com
