Orders are shipped typically within 2-3 business days from the USA. All purchases are handled and packaged by Regina herself to ensure quality. There are no drop-shipping options or international distribution warehouses handling Regina's Watercolor products due to the hand-crafted and limited nature of goods created. International shipping options are limited and we are happy to answer any questions you may have if not covered in the details below.
Real time Priority Mail shipping rates calculated through USPS are available for US-based customers at checkout. If you are a US customer and would like to upgrade your shipping service, contact us directly and we will send you an estimate based on your request.
International Customers Due to the ongoing COVID-19 pandemic, delays and disruption of services may occur. We check the latest updates on each Country before shipping your order. If for any reason we find that borders have closed down before we purchase postage for your package, we will reach out to you. In such a case we are happy to provide a full refund.
We will make every effort to ship anywhere that accepts packages from the USA. If you place an order and we discover that your location will not accept the package, we will notify you and provide a full refund. Please do check with your local government about any limitations on goods shipped from the USA.
Customs, Duties, and Taxes Regina's Watercolor, LLC is not responsible for any customs and taxes assessed by local governments which are are due upon delivery. All fees imposed during or after shipping is the responsibility of the recipient (tariffs, taxes, duty fees). These fees cannot be calculated by Regina's Watercolor or the United States Postal Service prior to shipping. If you desire to send a package as a gift internationally and do not want the recipient to inherit these Fees, we suggest using our Express International shipping option or our Gift Cards instead.
Our ability to send items to any given Country is a privilege that we wish to maintain and thus we will not remove pricing from documents, mark items as gifts or samples etc. It is required that accurate values of goods sold be clearly shown for customs clearance.
We offer real time Priority Mail rates calculated at checkout through USPS. Due to the pandemic and delayed packages, we do not offer First-Class International as recovery/insurance/tracking are too limited. All rates are calculated at checkout based on weight of goods, package dimensions and destination.
Express International We offer a door-to-door service where all duties and taxes will be covered by Regina's Watercolor. Your order will be delivered straight to you with no additional fees or customs. Please do share any special delivery details in the notes section of your order. We charge a general fee of $100-$150 based on weight and destination for this service. Items typically arrive in 2-3 days once we hand them over to the carrier. Please note that in the rare event that you are located in an area of the world with an excessively high shipping fee, we may need to ask you to pay for additional charges. In such a case, we will contact you to share the rates provided to us by the carrier and you will have the option to pay the additional fees or cancel your order for a full refund (we will not ship without your approval).
RETURNS Due to the hand-crafted and limited nature of the products sold, we do not accept returns. However, if there is any issue we will be happy to help resolve the situation on a case-by-case basis.
If a package is missing, lost or stolen we will work with you to file a claim through USPS as all of our packages are insured. Any refunds resulting from the USPS claims process will be issued once the process is complete.
